Refund policy

Returns and refunds

At Boots & Bows boutique, we accept eligible return requests within 30 days of delivery.

Return eligibility

Items must be unworn, unused, unwashed, with original tags attached, and in their original packaging. Please include your order number or proof of purchase. Items clearly marked final sale and gift cards are not eligible for return, except where required by law.

How to request a return

Email bootsandbowsboutiquel.l.c@gmail.com with your order number and the items you wish to return. Please wait for approval and return instructions before shipping anything back. We will provide the return address when your request is approved.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable except where required by law or when the return is due to our error. We recommend a tracked shipping service. We do not charge a restocking fee.

Damaged or incorrect items

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and photos so we can review the issue and arrange an appropriate resolution.

Refunds

We will notify you after receiving and inspecting your return. If approved, we will issue a refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.